FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & Returns
What happens if I don't like the item or it doesn't fit?
If you are not satisfied with your order, you can return the item within 14 days of receipt .
The item must be unworn, undamaged and in its original condition with all tags attached .
To initiate a return, please contact our support team and provide your order number .
How long does shipping take?
Orders are usually processed within 1-3 working days .
The delivery time is then approximately 7–12 working days , depending on the delivery location.
Once your order has been shipped, you will receive an email with a tracking number .
How much does shipping cost? Where do you deliver to?
Shipping costs are calculated at checkout and depend on the delivery country.
We currently deliver throughout Europe . If you can enter your address at checkout, then we can deliver to that country.
How does the shipping process work?
After you place your order, it will be prepared and shipped by our team within 1-3 working days .
Once the package has been shipped, you will receive a shipping confirmation via email with a tracking number , so you can track your delivery at any time.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email .
With this number you can check the current status of your delivery at any time via the shipment tracking of the shipping provider.
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Product Information
Where can I find information about sustainability?
We take care to select our products responsibly and are continuously working to make our materials and processes more sustainable. You can find information about materials and manufacturing directly on the respective product pages.
Can I view your certificates?
If certificates or quality assurance documents exist for specific products, these will be indicated on the corresponding product page. Our goal is to provide transparent information about our products.
Where are your products manufactured?
Our products are manufactured by select companies with experience in producing modern fashion. The exact production locations may vary depending on the product and collection.
Do you offer product samples?
We currently do not offer individual product samples. However, you can order our products directly through our shop. If an item does not fit or meet your expectations, you can return it in accordance with our return policy.
Where can I find more information about your products?
You can find more information on the respective product pages in our shop. There we provide details on materials, sizes, care instructions and other important features.
"Great quality for anyone looking for new trends. Customer service was very helpful when I accidentally ordered to the wrong address and quickly helped me resolve the issue. Thank you!"
Sophie R., Germany.